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ONLINE EXCHANGE/REFUND POLICY

Please note that our ONLINE EXCHANGE/REFUND POLICY is different from our STOREFRONT’S EXCHANGE POLICY. Items purchased online are handled completely separate from in store purchases.

The following items are FINAL SALE: sale items,  jewelry, bags, scarves, hats, sunglasses, intimates, leggings and gift cards. These items are not eligible for exchange, credit or refunds.

What if I need to return the items I purchased?

You have 2 options:


1- EXCHANGE
-Your first option is to ship your items back to make an exchange for a new item. Please note: items may not be returned to a storefront.
-Items purchased online are eligible for exchange within 14 days of the original receipt date.
-Merchandise must be in original condition with tags attached.
-Original shipping charges are nonrefundable.
-Return packages must be postmarked within the 14 day allowance period.
-Return packages are to be shipped back at the customer‘s expense using an insured carrier with a tracking number. ADORN BOUTIQUE  is not responsible for items damaged or lost in transit.
-Repack the item with tags attached in it’s original packaging if possible and include a completed
EXCHANGE/RETURN FORM.
-Ship to
ADORN BOUTIQUE
804 Austin Ave.
Waco, TX 76701

2-REFUND
-If you are not completely satisfied with your online purchase, we will issue a refund minus shipping charges in the form of the original payment.
-In order for a refund to be issued, follow the steps in OPTION 1. On the EXCHANGE/RETURN FORM, you will simply check REFUND.
-If your package arrives at ADORN BOUTIQUE within the 14 day time allowance, your refund will be processed in the original form of payment within 14 days from when we receive it.

If you have any questions please contact us at adornboutiqueorders@gmail.com or 512-925-7598. An ADORN team member will be glad to assist you.

REFUNDS & PROCESSING TIME

Returns are processed within 2-4 days (during business hours) of delivery. We will contact you once we have received and inspected your return.

We are not responsible for lost returns. We recommend holding onto your tracking number for your records. If you have any other questions, please e-mail us at adornboutiqeuorders@gmail.com. Please allow 24 hours for us to respond during business hours (Monday-Friday 10:30 am - 6 pm)

QUESTIONS/CONCERNS

Damaged merchandise must be reported prior to wearing and tags must be attached. All damage reports must be made within 48 hours of the delivery. Please email adornboutiqueorders@gmail.com immediately and provide a picture of the damaged/defective area. Please include your name, order number and a brief description of the damage.